Terms and Conditions

TERMS
AND CONDITIONS

All our
products made by us are subject to the following Terms and Conditions.

 

1.     
INGREDIETS: All cakes, fillings and icing may contain, or come in contact with,
soya, wheat, dairy, nuts or other allergens.

It is the responsibility of the customer to inform us
prior to the confirmation of their booking of any allergy issues. It is the
responsibility of the customer to inform their guests of all allergy
information and accordingly, we will not be held liable for any allergic
reaction resulting from consumption of the cake. All products are to be eaten
by the used by date specified on the cake.

2.     
ORDERS: We prefer at least fourteen (14) days’ notice for all orders. We
will however, endeavor, where availability permits accept short notice cakes.

Any products ordered from a picture or photo of a
product produced by any other cake maker, can only be reproduced by us as our
interpretation of that product and will NOT be exact reproduction of the
product in the picture or photo.

3.     
DEPOSITS: A NON-REFUNDABLE deposit of 30% is required to hold your
date. Where we have delivered what is quoted, but the customer does not accept
the finished product, the deposit WILL NOT be refunded. The customer can
choose to pay the remaining and take the product/s, or leave them at no extra
cost.

4.     
UNFORESEEN
CIRCUMSTANCES: Where we cancel the booking due to
illness or any other unforeseen circumstances that affect the ability to
deliver the ordered product, the deposit will be refunded within seven days of
notification to the customer.

5.     
FINAL BALANCE PAYMENTS
AND PICKUPS: The balance is due on or before the
pickup date. If paying by cash, correct change is appreciated, as we may not
have the exact change.

It is the responsibility of the customer to check the
state of the product before leaving the premises. Once the item has left the
premises, the customer is responsible for ensuring that products get to its
destination safely and is stored as per our instructions to achieve best
results for taste and quality.

6.     
DELIVERY: We offer delivery to certain destinations. Delivery is charged at
our discretion.

Delivery will be carried out in a safe and appropriate
manner. Once delivered to the customer and change hands has been completed with
the product in appropriate condition, it is then up to the customer to store
and care for the cake as per our instructions. If anything happens to the cake
after exchange, we are not liable for any damages.

A delivery date and time will be agreed by both parties,
and if the customer is not at location at this time and date, and we are not
able to contact the customer, the product will be transported back with our
premises, and it will be the customer's responsibility to collect the product.

7.     
POSTPONEMENT: If, for any reason, the event is required to be postponed, please
contact us immediately. The new date proposed will be subject to availability.

8.     
CANCELLATION/REFUNDS: If cancellation of the order is required, and you have paid your
full balance, the refund policy is as follows:

If the cancelation is up to two (2) weeks in advance of
your event date, you will receive a refund, less your initial deposit.

If the cancellation is less than five (5) days prior to
your event date, there will be absolutely no refund given.

Refunds will be paid within 2 weeks of cancellation.